Remote Customer Experience Representative - Join Our Community

About the Role

We’re hiring a Remote Customer Experience Representative to join our growing team at BRUNT. In this role, you will engage directly with our customers, ensuring their needs are understood and expectations exceeded. Our mission is to redefine the workwear category, and as a part of this team, you will play a crucial role in creating lasting relationships with our customers.

What You'll Do

• Engage with customers via phone, aiming to complete an average of 10 calls per hour.
• Build fanatical relationships with customers to enhance their experience with our products.
• Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT).
• Ensure prompt responses to customer inquiries within 24 hours.
• Track daily time and attendance accurately as this position is classified as non-exempt hourly.

Requirements

• Passionate about people and providing exceptional customer service.
• Empathetic and a natural problem solver.
• Excellent communication skills, both verbal and written.
• Flexible and adaptable to changing demands.
• Experience in customer service or support roles is a plus.

Nice to Have

• Familiarity with CRM software.
• Previous experience in a remote work environment.
• Knowledge of workwear products is a bonus.

What We Offer

• Competitive salary range of $40,000 - $60,000 per year.
• Fully remote work environment, allowing for flexibility in your schedule.
• Opportunities for professional growth and development.
• Be part of a community that values tradesmen and women.
• Engage in team-building activities and events.