Talantix.io
Parafin•05.03.26
AI SCORE 8.5

Platform Growth Lead - Remote Opportunity

$180K–$250K/year
RemoteHybridFinTech
Customer Success•Partnership Management•B2B Sales•API Integration•Data Analysis•Strategic Planning

About the Role

We're hiring a Platform Growth Lead to join our team at Parafin, where you will play a crucial role in driving the growth of our platform partners. This is a fantastic opportunity for a seasoned professional looking for a Platform Growth Lead remote position that allows you to leverage your expertise in customer success and partnerships.

What You’ll Be Doing

  • Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customers.
  • Drive expansion within accounts by increasing loan origination and product expansion, identifying new strategic opportunities to improve marketing, and unlocking incremental user segments.
  • Monitor KPIs for your accounts and conduct preliminary diagnostics on issues that may impact growth and account health.
  • Support or lead quarterly business reviews and influence partners to prioritize key growth and product initiatives.
  • Share customer feedback and insights with internal teams to empower improvements to the Parafin partner experience.

Requirements

  • At least 5 years of experience in a customer success or partnerships role, preferably focused on mid-market or enterprise segments.
  • Experience managing multi-threaded relationships for a technical product, with a proven ability to build influential relationships with partners.
  • Track record of leading technical conversations and influencing teams to take action based on business impact.
  • Proven success in achieving revenue-based targets and driving account expansion.
  • Outstanding verbal and written communication skills.

Nice to Have

  • Familiarity with API-driven and other technical products.
  • Experience building business cases for strategic decision-making.
  • Exposure to working with executive/C-suite stakeholders.
  • Some experience with product marketing and go-to-market strategy.

What We Offer

  • Salary range of $180,000 – $250,000 per year.
  • Equity grant.
  • Medical, dental & vision insurance.
  • Work from home flexibility.
  • Unlimited PTO.
  • Commuter benefits.
  • Free lunches.
  • Paid parental leave.
  • 401(k) plan.
  • Employee assistance program.
Why This Job8.5 of 10

This Platform Growth Lead role at Parafin offers a unique opportunity to drive growth for small businesses while enjoying competitive compensation and remote work flexibility.

Salary Range
Required
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Optional
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Bonus
0/1

Who Will Succeed Here

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Proven expertise in API integration with a strong understanding of RESTful services, enabling effective collaboration with technical teams and partners to enhance platform functionality.

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Strong analytical mindset with experience in data analysis tools such as Tableau or Google Analytics, allowing for data-driven decision-making to support customer success and partnership growth.

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Strategic thinker with a track record in B2B sales and partnership management, demonstrating the ability to develop and implement growth strategies that drive platform engagement and retention.

Learning Resources

→Customer Success: How to Reduce Churn and Grow Revenuecourse
→API Design Patternsbook
→Data Analysis with Python and Pandascourse

Career Path

Platform Growth Lead(Now)→Director of Partnerships(1-2 years)→Vice President of Growth(3-5 years)

Market Overview

Market Size 2024
$14.5B
Annual Growth
17.3%
AI Adoption in Customer Success
58%
Investment in Customer Success Platforms
+25%
Labour Demand for Customer Success Roles
+30%
Avg Salary for Platform Growth Lead
$120K

Skills & Requirements

Required
Customer SuccessPartnership ManagementB2B Sales
Growing in Demand
Customer Experience ManagementData-Driven Decision MakingCross-Functional Collaboration
Declining
Traditional CRM Software (e.g., Salesforce Classic)Basic Data Entry

Domain Trends

Rise of AI-Driven Customer Success Tools
Over 58% of companies are investing in AI-driven tools to enhance customer success, leading to increased efficiency and personalized customer interactions.
Emphasis on Customer Experience Metrics
80% of companies are now focusing on customer experience metrics, shifting from traditional KPIs to more holistic measures of customer satisfaction.
Integration of Customer Success with Sales
70% of organizations are aligning customer success teams with sales to ensure a seamless customer journey, which emphasizes the need for partnership management skills.

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