Platform Administrator - SMS Routing Specialist (Remote)

About the Role

We are seeking a skilled Platform Administrator to manage the Alaris messaging platform in a remote capacity. As a Platform Administrator, you will be responsible for the end-to-end technical operation of the platform, ensuring system stability, optimizing SMS routing, and managing SMPP connections. This role is crucial for maintaining high delivery quality and supporting SLA adherence. You will monitor delivery metrics and logs, diagnose incidents, and collaborate with commercial teams for price management.

What You'll Do

• Support and maintain the Alaris platform in a production environment, ensuring system availability, stability, and performance.
• Configure and optimize SMS traffic routes by creating routing rules, filters, fallback routes, and prioritizations.
• Manage SMPP connections, including setup, testing, monitoring bind statuses, and troubleshooting connectivity issues.
• Monitor message delivery and technical parameters, analyzing DLRs, message statuses, latency, and routing errors.
• Diagnose and resolve incidents related to SMS traffic, connectivity, and routing logic.
• Work with logs and reports to investigate SMS sending and delivery deviations, analyzing SMPP logs and Alaris system logs.
• Control SLA for SMS availability and delivery performance, providing technical support in case of deviations.
• Manage pricing within the platform by updating, validating, and optimizing client and vendor rates to ensure accurate billing and cost efficiency.
• Regularly maintain pricing data, applying rate changes and monitoring discrepancies while coordinating updates with commercial and vendor teams.

Requirements

• At least 2 years of experience with Alaris Labs or other SMS traffic routing and billing platforms such as Telarix, Anam, or Telesign.
• Knowledge of the SMPP protocol and SMS message exchange principles between operators, providers, and clients.
• Understanding of A2P and P2P SMS workflows, including routing, prioritization rules, filtering, and fallback.
• Experience in configuring, monitoring, and maintaining SMS connections (SMPP binds), routing rules, and filters within the Alaris platform.
• Experience in analyzing message delivery and processing logs, including SMPP logs and delivery reports.
• Knowledge of SMS billing and rating principles, including settlement models and roaming agreements.

Nice to Have

• Experience with PostgreSQL, including executing SQL queries and analyzing data and logs.
• Skills in monitoring and alerting systems such as Zabbix, Grafana, or Prometheus.
• Experience in configuring content filtering and anti-spam protection rules.
• Task automation skills using Bash, Python, or another scripting language.

What We Offer

• Competitive remuneration package.
• Convenient location in Limassol with flexible start times.
• Paid leave of 21 days.
• Remote work flexibility.
• Relocation support to Cyprus.