Platform Administrator - SMS Routing & Billing Expert

About the Role

We are looking for a skilled Platform Administrator to manage the Alaris messaging platform remotely. In this role, you will ensure the end-to-end technical operation of the platform, maintaining system stability and optimizing SMS routing. As a Platform Administrator, you will monitor delivery metrics, diagnose incidents, and support SLA adherence, making this a vital position within our team.

What You'll Do

• Support and maintain the Alaris platform in a production environment, ensuring system availability, stability, and performance.
• Configure and optimize SMS traffic routes by creating routing rules, filters, fallback routes, prioritizations, and exceptions.
• Manage SMPP connections, including setup, testing, monitoring bind statuses, and troubleshooting connectivity issues.
• Monitor message delivery and technical parameters by analyzing DLRs, message statuses, latency, and routing errors.
• Diagnose and resolve incidents related to SMS traffic, connectivity, and routing logic.
• Work with logs and reports to investigate SMS sending and delivery deviations, analyzing SMPP logs and Alaris system logs.
• Control SLA for SMS availability and delivery performance, providing technical support in case of deviations.
• Manage pricing within the platform by updating, validating, and optimizing client and vendor rates to ensure accurate billing and cost efficiency.

Requirements

• At least 2 years of experience with Alaris Labs or other SMS traffic routing and billing platforms such as Telarix, Anam, or Telesign.
• Knowledge of the SMPP protocol and SMS message exchange principles between operators, providers, and clients.
• Understanding of A2P and P2P SMS workflows, including routing, prioritization rules, filtering, and fallback.
• Experience in configuring, monitoring, and maintaining SMS connections (SMPP binds), routing rules, and filters within the Alaris platform.
• Experience in analyzing message delivery and processing logs, including SMPP logs and delivery reports.
• Knowledge of SMS billing and rating principles, understanding settlement models and roaming agreements.

Nice to Have

• Experience with PostgreSQL for executing SQL queries and analyzing data and logs.
• Skills in monitoring and alerting systems such as Zabbix, Grafana, or Prometheus.
• Experience in configuring content filtering and anti-spam protection rules.
• Task automation skills using Bash, Python, or another scripting language.

What We Offer

• Competitive remuneration package.
• Convenient location in Limassol, Cyprus.
• Flexible start of the day.
• Paid leave of 21 days.
• Opportunity for relocation to Cyprus.