Patient Customer Service and Collection Specialist - Remote

About the Role

We are seeking a dedicated Patient Customer Service and Collection Specialist to join our remote team. In this role, you will play a crucial part in ensuring patient satisfaction and managing collections effectively. As a Patient Customer Service and Collection Specialist, you will handle inquiries, assist patients with billing issues, and facilitate payment negotiations, all while working remotely.

What You'll Do

• Provide exceptional customer service to patients regarding their accounts and billing inquiries.
• Manage collections by contacting patients to discuss outstanding balances and payment options.
• Assist with insurance verification and authorization processes to ensure timely billing.
• Utilize Microsoft Office and Excel to maintain accurate records and documentation.
• Collaborate with healthcare providers to resolve billing discrepancies and improve patient satisfaction.
• Conduct follow-ups on patient accounts to ensure timely payments and address any concerns.
• Educate patients on billing procedures and payment plans available to them.
• Work in a call center environment, handling a high volume of calls while maintaining professionalism.

Requirements

• High school diploma or equivalent; additional education in healthcare or business is a plus.
• 1-2 years of experience in customer service or medical billing preferred.
• Strong communication skills and ability to handle sensitive information with care.
• Proficiency in Microsoft Office, particularly Excel, for data management.
• Experience with insurance billing and collections processes is highly desirable.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving skills and a patient-centric approach to service.

Nice to Have

• Familiarity with healthcare billing software and electronic health records (EHR).
• Experience in a call center environment.
• Knowledge of medical terminology.

What We Offer

• Competitive salary with opportunities for growth.
• Comprehensive health, dental, and vision insurance.
• Life and pet insurance options.
• Health savings account to support your medical expenses.
• Generous paid time off, including sick days and holidays.
• Retirement plan to help you save for the future.
• Flexible remote work environment.