Part-Time Customer Advisor - Home Improvement

About the Role

We are seeking a dedicated Part-Time Customer Advisor to join our team at B&Q in Speke, United Kingdom. This role offers a fantastic opportunity to engage with customers and help them improve their homes. As a Customer Advisor, you will play a vital role in providing exceptional service and support, ensuring customers leave with the confidence and tools they need to create their ideal living spaces. This position is part-time, requiring 20 hours of work per week, with shifts available from Monday to Sunday, 7:00 AM to 10:00 PM UK time.

What You'll Do

• Provide expert advice to customers on home improvement projects, ensuring they feel inspired and confident.
• Manage stock, set up displays, and maintain the store's appearance to create an inviting shopping environment.
• Engage with customers to understand their needs and offer tailored solutions, enhancing their shopping experience.
• Receive training in paint-mixing and timber cutting to better assist customers with their projects.
• Work collaboratively with team members to achieve sales targets and deliver outstanding customer service.

Requirements

• Friendly and outgoing personality with a passion for home improvement.
• Eager to learn and adapt to new technologies and working methods.
• Ability to work flexibly, including evenings, weekends, and bank holidays.
• Strong teamwork skills and a commitment to providing excellent customer service.
• Previous experience in a retail or customer service role is a plus but not essential.

Nice to Have

• Knowledge of home improvement products and services.
• Experience in sales or stock management.

What We Offer

• Competitive hourly rate starting at £12.71, increasing to £13.10 from April 1, 2026.
• Access to a range of benefits including an award-winning pension scheme and ShareSave options.
• 6.6 weeks of holiday per year, ensuring you have time to recharge.
• Employee Assistance Programme for personal support and wellbeing.
• Colleague discounts on shopping and wellness benefits.