Park Manager - Family Entertainment Center

About the Role

We are seeking a dedicated Park Manager to oversee the operations of our family entertainment center, Kids Empire. As a Park Manager, you will ensure that our guests have an enjoyable and safe experience while interacting with families and children of all ages. This is a full-time position based in Glen Allen, Virginia, and offers a competitive salary of approximately $59,000 to $65,000 per year.

What You'll Do

• Supervise park employees and ensure they perform their daily duties effectively.
• Address guest inquiries and complaints to maintain high levels of customer satisfaction.
• Create and manage weekly employee schedules, ensuring adequate staffing levels.
• Conduct performance evaluations and provide training to team members.
• Manage financial transactions at the front cash counter, including cash and card payments.
• Ensure cleanliness and safety within the park by regularly inspecting facilities.
• Organize and manage birthday party bookings and events to ensure customer satisfaction.
• Collaborate with corporate teams and vendors to maintain operational efficiency.

Requirements

• High school diploma or equivalent qualification required.
• 2-5 years of experience in a supervisory role, preferably in a customer service environment.
• Strong communication and conflict resolution skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in using an iPad and other technology for operational tasks.
• Must be able to work weekends and holidays.
• Detail-oriented with strong organizational and time management skills.

Nice to Have

• Experience in the family entertainment or hospitality industry.
• Leadership experience in a recreational or park setting.
• Knowledge of safety regulations and best practices in a recreational environment.

What We Offer

• Health insurance and voluntary dental and vision plans.
• Employee Assistance Program (EAP) for mental health support.
• 401(k) retirement plan with company match.
• Recreational discounts for employees.
• Opportunities for professional development and training.
• A dynamic and fun work environment with a focus on family and community.