Member Services Representative - Remote Opportunity

About the Role

Are you ready to embark on a rewarding career as a Member Services Representative remote? Join our American Airlines family, where you’ll explore a world of possibilities while providing exceptional service to our members. In this role, you will tackle challenges with flexibility and grace, ensuring that our members receive the best support possible.

What You'll Do

• Open and process transactions on IRAs and Share Certificates, ensuring accuracy and compliance with Credit Union policies.
• Perform quality control of all related posted transactions and newly opened accounts.
• Review daily/monthly reports for accuracy to ensure correct end-of-year reporting.
• Maintain a strong understanding of IRA and Share Certificate products to effectively research and resolve inquiries from CU staff or members.
• Handle high-volume inbound ACD calls and occasional in-person interactions with members.
• Review monthly member statements to confirm accuracy of deposit products.
• Create files and process payments to beneficiaries on deceased IRA/Share Certificate accounts.
• Conduct testing of departmental products and processes during system upgrades.

Requirements

• High school diploma or GED.
• General understanding of financial institution deposit products and related member transactions.
• Previous customer service experience is preferred.
• Experience with Episys core processing system is a plus.
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint).
• Ability to exercise excellent member service skills and maintain a professional telephone manner.
• Ability to perform in a fast-paced environment and handle multiple tasks.
• Strong organization skills and attention to detail.

Nice to Have

• Previous banking or Credit Union experience.
• Working knowledge of IRA/Share Certificate products and processes.

What We Offer

• Travel perks for you, your family, and friends to explore 365 destinations.
• Health benefits from day one, including dental, vision, and wellness programs.
• 401(k) program with employer contributions after one year.
• Employee Assistance Program and discounts on hotels, cars, and cruises.
• A culture that promotes teamwork, service excellence, and relationship building.