Manager, Vendor Management - Outbound Sales - Remote

About the Role

Brightspeed is seeking a Manager, Vendor Management - Outbound Sales to join our dynamic team. This remote position offers an exciting opportunity to lead the execution of our outbound calling strategies while managing vendor relationships. As a forward-thinking telecommunications company, Brightspeed is dedicated to transforming how individuals and communities connect through fast, reliable internet services.

What You'll Do

• Lead execution of outbound calling strategies to meet sales targets.
• Manage relationships with contact center vendors to ensure optimal performance.
• Monitor vendor performance against KPIs to drive results.
• Develop and implement quality assurance protocols for vendor operations.
• Analyze performance data for optimization and continuous improvement.
• Ensure compliance with regulatory requirements in all vendor interactions.
• Serve as the primary contact between internal stakeholders and vendors.
• Prepare reports and presentations for senior management to communicate progress and insights.
• Handle escalated customer issues effectively to maintain satisfaction.
• Develop and implement training programs for vendor teams to enhance performance.

Requirements

• Bachelor’s Degree or equivalent experience.
• 3+ years of experience in team management, particularly in outbound sales.
• Experience in managing contact centers and BPO operations is essential.
• Strong customer focus and advocacy skills.
• Ability to communicate effectively with diverse stakeholders.
• Proven track record in developing staff and fostering a positive work environment.
• Strong negotiation skills to manage vendor contracts.
• Ability to analyze data and identify trends for strategic decision-making.
• Experience in the broadband or telecom industry is a plus.

Nice to Have

• Experience with CRM software and sales analytics tools.
• Knowledge of regulatory requirements in the telecommunications sector.
• Familiarity with quality assurance methodologies.

What We Offer

• Competitive medical, dental, and vision insurance.
• 401K plan with company match to secure your future.
• Employee assistance program for personal support.
• Comprehensive wellness programs to promote health and well-being.
• Flexible work environment to balance work and life.
• Opportunities for professional development and career growth.
• Inclusive workplace culture that values diversity and collaboration.
• Recognition as a Top Workplace, reflecting our commitment to employee satisfaction.
• Remote work options available to enhance flexibility.