Loan Servicing Specialist I - Remote Opportunity

About the Role

Are you looking for an opportunity to let your skills shine? Join us as a Loan Servicing Specialist I remote at Copper State Credit Union! We offer a unique environment where you won't get lost in the shuffle, and you can truly make an impact. With only 140 employees, we provide personalized service to our members while fostering a collaborative culture among our team.

What You'll Do

• Provide exceptional service consistent with the credit union’s commitment to meeting member needs and resolving issues.
• Process payments for consumer loans accurately and efficiently, ensuring timely application to member accounts.
• Assist in loading loan data into the core operating system under supervision, verifying accuracy.
• Support lien perfection processes by preparing documentation and ensuring timely submission to relevant authorities.
• Respond to basic member inquiries regarding loan accounts, escalating complex issues to senior staff.
• Maintain accurate records and documentation for loan servicing activities, adhering to credit union policies and regulatory guidelines.
• Support the team in processing collateral protection insurance and GAP insurance claims, following established procedures.

Requirements

• Education equivalent to a four-year high school diploma or GED.
• Post-secondary education in finance or business is a plus.
• 0–1 year of experience in financial services, customer service, or a related field.
• Prior loan servicing experience is preferred but not required.
• Basic interpersonal and communication skills to interact with members and team members professionally.
• Strong attention to detail and organizational skills to manage repetitive tasks in a fast-paced environment.
• Basic mathematical skills for payment processing and reporting.
• Familiarity with computer equipment and software, including Microsoft Office and core operating systems.

Nice to Have

• Experience with loan servicing platforms.
• Knowledge of financial regulations.
• Ability to work independently and as part of a team.

What We Offer

• Competitive salary of approximately $22/hour, translating to $46,000/year.
• Remote work flexibility, allowing you to work from the comfort of your home.
• Opportunities for professional development and growth within the organization.
• A collaborative and supportive team environment.
• Health and wellness benefits.
• Paid time off and holiday pay.
• Access to credit union services and products.