Junior Personal Shopping Operations Coordinator - Remote

About the Role

We are looking for a Junior Personal Shopping Operations Coordinator to join our dynamic team at Mytheresa. This role is perfect for someone who is passionate about luxury retail and e-commerce. As a Junior Personal Shopping Operations Coordinator remote, you will provide essential operational and administrative support to our Personal Shopping team, ensuring smooth day-to-day operations.

What You'll Do

• Provide operational and administrative support to the Personal Shopping team to ensure smooth day-to-day operations.
• Assist with stock management activities, including supporting reporting, monitoring availability, and coordinating stock transfer requests.
• Manage logistics-related tasks such as creating DHL shipping labels and coordinating parcel pick-ups.
• Handle operational client requests, including processing Tax Free forms and coordinating special orders.
• Follow up on Personal Shopping requests related to warehouse stock and report damaged or defective items on behalf of the PS team.
• Identify operational issues and proactively contribute to resolving them in a timely and efficient manner.
• Ensure adherence to standard operating procedures to support efficient business operations.
• Maintain clear and accurate operational documentation and procedures for internal reference.

Requirements

• Excellent verbal and written communication skills in English; proficiency in German is a plus.
• Previous experience in operations, preferably within luxury retail or e-commerce.
• Experience working with ERP systems and strong proficiency in Microsoft Office, particularly Excel, PowerPoint, and Outlook.
• Strong digital literacy and confidence working with operational systems and tools.
• Highly organized with the ability to manage multiple tasks simultaneously and work efficiently under deadlines.
• A proactive problem-solver with a solution-oriented mindset.
• A collaborative team player who communicates confidently and effectively with different departments.
• Detail-oriented with a strong focus on accuracy and operational excellence.

Nice to Have

• Experience in a luxury retail environment.
• Familiarity with logistics and supply chain processes.
• Knowledge of additional languages.

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days.
• Language & e-learning courses.
• Staff discount of up to 30%.
• Discounted meals.
• Free daily supply of hot drinks and fresh fruit.
• Exclusive canteen and roof terrace for a relaxing break.
• Attractive 'Refer a Friend' referral program.
• Company pension scheme.
• Discounted membership for selected sports platforms & gyms.
• Free local transport.
• Individual support on mental health & well-being.
• Social Day.
• Employee Share Purchase Plan.