IT Support Technician - Remote Support for Hospitality

About the Role

We are seeking an IT Support Technician to join our dynamic team at Edge Communications Solutions. This is a fantastic opportunity for an IT Support Technician who is passionate about providing exceptional remote support in the hospitality sector. As an IT Support Technician, you will play a crucial role in ensuring that our clients receive top-notch service, whether they are in a high-end boutique hotel or a bustling restaurant. You will be part of a dedicated team that operates 24/7, providing 'white-glove' support that is essential for our clients' success.

What You'll Do

• Provide on-site and remote desktop support for hardware and software troubleshooting.
• Utilize remote support tools such as VNC, LogMeIn, and RDP to assist clients effectively.
• Setup, deploy, and maintain end-user equipment while ensuring optimal performance.
• Perform network administration functions, including user account permissions and Active Directory changes.
• Follow up with clients to ensure that all issues are resolved satisfactorily.
• Maintain accurate and timely information in the ticketing system for all support requests.
• Collaborate with peers to develop technical solutions and complete assigned projects.
• Engage in continuous learning of industry-specific and proprietary management systems.

Requirements

• Minimum of five years of related experience in IT support or equivalent.
• Strong troubleshooting abilities and familiarity with TCP/IP, cables, IP phones, and workstation connectivity.
• Proficiency in Windows server and desktop operating systems.
• Excellent customer service and problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.
• Willingness to travel occasionally for on-site support as needed.
• Understanding of hotel property management and Point of Sale applications.
• Relevant certifications such as A+, MCSE, or MCDST are preferred.

Nice to Have

• Experience with mobile devices in an enterprise environment.
• Familiarity with PCI compliance and certificates.
• Knowledge of Ruckus APs and Meraki APs administration.
• Understanding of IP networking and troubleshooting.

What We Offer

• Competitive salary ranging from $80,000 to $85,000 per year.
• Comprehensive benefits package including health insurance and paid time off.
• Opportunities for professional development and training.
• Flexible remote work options to promote work-life balance.
• A supportive and collaborative team environment.