Head of VIP - Remote Position in Crypto Entertainment

About the Role

We are looking for a talented Head of VIP to join our team in a fully remote position. As the Head of VIP, you will lead and define the global VIP function for a leading crypto entertainment platform. This role is vital as VIP operations represent a core commercial driver within our organization. You will take full ownership of VIP performance, long-term value creation, and strategic positioning across all product verticals.

What You'll Do

• Own and define the VIP function end-to-end, with accountability for portfolio performance, proposition development, player lifecycle management, and competitive differentiation.
• Manage the global VIP portfolio, focusing on revenue performance, retention, lifetime value, and incentive efficiency.
• Establish real-time monitoring and decision-making processes to make high-impact commercial decisions.
• Define and continuously evolve the VIP strategy across all platform products while maintaining a strong awareness of competitor VIP programmes.
• Own the VIP onboarding strategy from acquisition through long-term engagement, collaborating with various teams to scale the VIP portfolio.
• Build, lead, and develop the VIP organization, establishing a culture focused on ownership and accountability.
• Define VIP KPIs, reporting structures, and decision frameworks, working closely with data and product teams to optimize performance.
• Continuously improve tools, automation, and operational processes to support scalability.

Requirements

• Proven experience managing VIP portfolios within crypto casino or crypto iGaming environments (essential).
• Minimum 5 years’ experience in VIP leadership, portfolio management, or high-value customer management within iGaming.
• Demonstrated commercial ownership of high-value player portfolios.
• Strong analytical and strategic decision-making capabilities.
• Experience building and leading teams and establishing operational models.
• Deep understanding of VIP player behaviour and competitive VIP ecosystems.
• Ability to operate effectively in a fast-paced, always-on environment.

What We Offer

• Competitive salary range of $120,000 - $150,000 per year.
• Fully remote work environment, allowing for flexibility and work-life balance.
• Opportunity to lead and shape the VIP function in a rapidly growing industry.
• Collaborative team culture focused on innovation and excellence.
• Access to continuous learning and professional development opportunities.