Freedom of Information and Parliamentary Questions Officer - Remote

About the Role

We are currently looking for a Freedom of Information and Parliamentary Questions Officer to join our Customer Experience Centre Function within the Enablement group. This is a full-time permanent position. The role will be based in London, with a flexible, hybrid way of working that allows for remote work. You will be required to attend the office a minimum of 8 days per month, depending on business needs. This role offers an exciting opportunity to enhance public health through effective regulation.

What You'll Do

• Manage and triage Parliamentary Questions (PQ) and Public Office (PO) requests, ensuring timely responses.
• Coordinate PQ and PO activities, including issuing reminders and tracking deadlines.
• Support the Senior PQ Officer and Head of FOIs & PQs by compiling statistics and identifying trends.
• Maintain effective collaboration with the Customer Experience Centre and operational leads.
• Keep abreast of wider MHRA issues to identify potentially sensitive requests.
• Explore new ways to improve processes and deliver efficiencies.
• Ensure accurate reporting and maintain an up-to-date shared tracker.

Requirements

• Demonstrated experience in managing operational delivery of services.
• Excellent written and oral communication skills, with the ability to adapt to different audiences.
• Strong analytical skills to interpret data and support decision-making.
• Ability to work collaboratively and influence stakeholders outside your immediate team.
• Experience in a customer service environment, resolving issues and complaints effectively.
• Proven ability to prioritize and manage conflicting demands.

Nice to Have

• Experience in the healthcare sector or regulatory environment.
• Knowledge of parliamentary processes and current affairs.
• Experience in leading teams and motivating staff.

What We Offer

• Competitive salary between £45,000 and £55,000 per year.
• Flexible working arrangements with a hybrid model.
• Opportunities for professional development and training.
• Supportive work environment focused on public health improvement.
• Comprehensive benefits package including health and wellness programs.