Field Support Engineer II - Remote Position

About the Role

We are seeking a dedicated Field Support Engineer II - Remote to join our dynamic team. In this role, you will provide critical technical support and solutions to our clients in the medical technology sector. As a Field Support Engineer II - Remote, you will play a vital role in ensuring the optimal performance of our products and services, contributing to the overall success of our organization.

What You'll Do

• Provide remote technical support for medical devices and systems, ensuring timely resolution of issues.
• Collaborate with cross-functional teams to troubleshoot and resolve customer inquiries effectively.
• Conduct training sessions for clients on product usage and best practices.
• Document and track support requests and resolutions in our ticketing system.
• Assist in the development of training materials and user guides for customers.

Requirements

• 2-5 years of experience in a technical support or field service role, preferably in the medical technology industry.
• Strong knowledge of Windows Operating Systems and IT networking.
• Excellent problem-solving skills and the ability to work independently.
• Exceptional communication skills to interact with clients and team members.
• A+ and Net+ certifications are highly desirable.

Nice to Have

• Experience with regulatory affairs and FDA submissions.
• Familiarity with database management and network storage solutions.
• Previous experience in customer service or sales support roles.

What We Offer

• Comprehensive medical, vision, and dental coverage.
• 401k matching to help you save for your future.
• Employee assistance programs for personal and professional support.
• Generous vacation and sick pay policies.
• Performance bonus eligibility to reward your hard work.