Door Person /​ Bell Attendant - Hospitality Role

About the Role

We are seeking a dedicated Door Person / Bell Attendant to join our team at Pacific Hotel Management. This role is essential for providing a welcoming atmosphere for our guests and ensuring they have a memorable experience during their stay. As a Door Person / Bell Attendant, you will be the first point of contact for our guests, greeting them with a smile and assisting them with their needs. This position offers a unique opportunity to work in a vibrant hotel environment, where you will engage with guests from all walks of life.

What You'll Do

• Greet guests upon arrival and departure, providing a positive first impression.
• Escort guests to the check-in area and their accommodations.
• Assist guests with luggage and other requests to enhance their comfort.
• Direct traffic at the hotel entrance to ensure safety and accessibility.
• Provide information about hotel features and local attractions.
• Handle guest requests for services such as newspapers and faxes.
• Maintain a clean and organized entrance area.
• Collaborate with hotel staff to ensure guest satisfaction.

Requirements

• Prior experience in a customer service role, preferably in hospitality.
• Ability to stand and walk for extended periods, up to 8 hours.
• Physical capability to lift up to 50 lbs and push/pull up to 200 lbs.
• Excellent communication and interpersonal skills.
• Emotional intelligence and the ability to adapt to various guest needs.
• Bilingual or multilingual skills are a plus.
• Knowledge of the local area, including restaurants and attractions.
• Willingness to work flexible hours, including weekends and holidays.

Nice to Have

• Previous hotel experience is preferred.
• Training in emotional intelligence or customer service excellence.

What We Offer

• Competitive hourly wage of $17.90, with opportunities for growth.
• Health insurance and 401k plan.
• Educational assistance program for career development.
• Recognition events to celebrate our team members.
• Travel discounts for hotel stays.
• A family-oriented and supportive work environment.
• Training and development opportunities to enhance your skills.
• Flexible scheduling to accommodate your lifestyle.

Join us at Pacific Hotel Management and be part of a team that values hospitality and guest satisfaction. If you are passionate about providing exceptional service and creating memorable experiences for guests, we encourage you to apply for the Door Person / Bell Attendant position today!