Director of Payroll Customer Services - Remote

About the Role

We are seeking a talented and experienced Director of Payroll Customer Services - Remote to lead our payroll operations and enhance customer satisfaction. In this role, you will oversee the payroll customer service team, ensuring that we deliver exceptional service to our clients while adhering to global payroll best practices. This is a unique opportunity to shape the future of payroll services in a remote setting.

What You'll Do

• Lead and manage the payroll customer service team, fostering a culture of excellence and accountability.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Ensure compliance with payroll regulations and best practices across various jurisdictions.
• Collaborate with stakeholders to identify and address service delivery challenges.
• Utilize data analysis to drive decision-making and enhance service delivery.
• Manage budget and resources effectively to support team objectives.
• Provide mentorship and development opportunities for team members.
• Engage with clients to understand their needs and ensure their expectations are met.

Requirements

• 10+ years of experience in payroll management or customer service leadership, preferably in a remote environment.
• Strong knowledge of payroll operations, compliance, and best practices.
• Proven track record of managing teams and driving operational excellence.
• Excellent communication and interpersonal skills.
• Experience with payroll software and data analysis tools.
• Ability to work independently and manage multiple priorities in a remote setting.
• Strong problem-solving skills and a customer-centric approach.

Nice to Have

• Experience in B2B SaaS environments.
• Familiarity with ITIL and service delivery frameworks.
• Knowledge of healthcare administration and hospital patient accounting.

What We Offer

• Work from anywhere with flexible paid time off.
• Flexible working hours to accommodate your lifestyle.
• 16 weeks of paid parental leave to support your family.
• Mental health support services to promote well-being.
• Stock options to share in our success.
• Learning budget for professional development.
• Home office budget and IT equipment to set up your workspace.
• Budget for local in-person social events to foster team connections.