Director of IT - Remote Leadership in Mental Health Technology

About the Role

We are seeking a Director of IT to lead our information technology operations in a fully remote environment. This Director of IT remote position is pivotal in ensuring the reliability, security, and seamless user experience across our rapidly growing mental health practice.

What You'll Do

• Develop and execute the IT roadmap aligned with organizational goals, emphasizing operational excellence, automation, and security.
• Oversee enterprise IT systems, endpoint management, identity and access management, and collaboration tools to ensure reliable and secure operations.
• Manage the portfolio of SaaS applications, ensuring seamless integration with Entra ID (Azure AD) for identity and access management.
• Partner with the Information Security team to maintain compliance with HIPAA, SOC 2, and other regulatory frameworks.
• Lead, mentor, and develop a highly distributed IT team, fostering a culture of accountability, innovation, and service excellence.
• Work closely with HR, Operations, and other departments to ensure technology supports organizational needs and employee success.
• Leverage ServiceNow to enhance IT service delivery through structured incident, request, and change management processes.
• Identify and implement modern IT tools and practices that improve performance, reliability, and the overall employee IT experience.

Requirements

• Bachelor's degree in information technology, Computer Science, or related field.
• 10+ years of experience in IT operations, with at least 5 years in a senior leadership role.
• Proven experience leading IT teams of 10 or more members across multiple disciplines.
• Hands-on experience implementing and managing ServiceNow or similar ITSM platforms.
• Strong understanding of ITIL frameworks, information security principles, and compliance standards.
• Excellent interpersonal, communication, and collaboration skills.
• Experience supporting a distributed or fully remote workforce.
• Healthcare or other regulated industry experience preferred.

Nice to Have

• Experience with cloud technologies and infrastructure management.
• Familiarity with agile project management methodologies.
• Certifications in ITIL, CISSP, or similar.

What We Offer

• Competitive salary ranging from $140,000 to $180,000 annually.
• Comprehensive benefits including medical, dental, and vision effective from day one.
• 401K with match, generous PTO plus paid holidays, and paid parental leave.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment focused on mental health care.