Customer Service Advisor - Remote Opportunity

About the Role

We’re looking for a Customer Service Advisor - Remote Opportunity to join our team at Capital on Tap. As a Customer Service Advisor, you will be the friendly voice of our company, assisting small business owners with their inquiries and providing exceptional service. This role is perfect for those who are passionate about helping others and want to make a difference in the lives of business owners.

What You'll Do

• Provide friendly, professional support to customers via phone, email, and live chat.
• Resolve issues efficiently while taking full ownership of each case from start to finish.
• Listen carefully to understand concerns and deliver fair, practical solutions.
• Keep up to date with products and policies to ensure accurate guidance and information is provided.
• Proactively identify ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.
• Recognize customers who may need additional support and ensure they receive the help they need.

Requirements

• Strong customer service experience, ideally within a call center or financial services environment.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Sound judgment and confidence when managing complex or sensitive customer inquiries.
• Proven ability to handle a high volume of requests while maintaining accuracy and quality.
• Proactive attitude, with a strong focus on resolving issues at the first point of contact.
• Empathetic and curious nature, with a genuine passion for helping people.

Nice to Have

• Experience with CRM software and customer support tools.
• Knowledge of financial products and services.
• Ability to work independently while also contributing effectively within a fast-paced team environment.

What We Offer

• Private Healthcare including dental and opticians services through Vitality.
• Worldwide travel insurance through Vitality.
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
• Salary Sacrifice Pension Scheme up to 7% match.
• 28 days holiday (plus bank holidays).
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave.
• Dog Friendly Offices.

Join us in creating a space where authenticity thrives, and everyone can do their best work. If you’re excited about this Customer Service Advisor - Remote Opportunity, apply now and be part of our mission to help small businesses succeed!