Customer Insight Specialist - Remote at easyJet

About the Role

We are seeking a Customer Insight Specialist - Remote to join our dynamic team at easyJet. In this role, you will leverage customer data to drive insights that enhance our services and improve customer satisfaction. As a key player in our customer success strategy, you will work closely with various departments to ensure that customer feedback is effectively integrated into our operational processes.

What You'll Do

• Analyze customer feedback and data to identify trends and insights that inform business decisions.
• Collaborate with marketing and product teams to develop strategies that enhance customer experience.
• Prepare detailed reports and presentations on customer insights for stakeholders.
• Conduct surveys and focus groups to gather qualitative data on customer preferences.
• Utilize analytics tools to track customer behavior and engagement metrics.

Requirements

• 3+ years of experience in customer insights, analytics, or a related field.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL).
• Excellent communication skills to present findings clearly to stakeholders.
• Experience with customer feedback platforms and survey tools.
• Ability to work independently and manage multiple projects simultaneously.

Nice to Have

• Experience in the travel or airline industry.
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Knowledge of customer journey mapping.

What We Offer

• Competitive salary in the range of £60,000 - £80,000 per year.
• Flexible remote working options to promote work-life balance.
• Comprehensive health benefits and wellness programs.
• Opportunities for professional development and career growth.
• Employee discounts on flights and travel services.

Join us as a Customer Insight Specialist - Remote and play a vital role in shaping the future of easyJet's customer experience. We look forward to your application!