Talantix.io
Remote Position•13.03.26
AI SCORE 8.2

Community Coach & Customer Advisor - Remote

$70K–$90K/year
RemoteHRTech
Customer Service•Coaching•CRM•MS Office•Communication Skills

About the Role

We are seeking a Community Coach & Customer Advisor - Remote to join our dynamic team. In this role, you will be instrumental in enhancing customer engagement and satisfaction while working remotely. You will have the opportunity to contribute to innovative coaching solutions and engage with a global community of coaches.

What You'll Do

  • Act as a primary point of contact for community members, providing guidance and support.
  • Facilitate community engagement initiatives to enhance customer experience.
  • Collaborate with cross-functional teams to drive growth and improve service delivery.
  • Utilize data-driven insights to inform coaching strategies and customer support.
  • Contribute to the development of innovative coaching solutions that meet the needs of our diverse clientele.

Requirements

  • 3+ years of experience in customer service or community engagement roles.
  • Strong communication skills and ability to build relationships with customers.
  • Experience in HR consulting or executive coaching is a plus.
  • Proficiency in MS Office and CRM tools.
  • Ability to work independently in a remote environment.

Nice to Have

  • Experience in B2B SaaS environments.
  • Familiarity with coaching methodologies and practices.
  • Fluency in Dutch is a plus.

What We Offer

  • Be part of a fast-growing, technology-driven company.
  • Opportunity to make a positive impact on employee engagement.
  • Work with a highly motivated team.
  • Access to professional development opportunities.
  • Flexible working environment.
  • Engage with a global community of coaches.
  • Contribute to innovative coaching solutions.
  • Support a mission-driven organization.
  • Potential for career advancement.
Why This Job8.2 of 10

This Community Coach & Customer Advisor role offers a unique opportunity to engage with a global community while working remotely. With a competitive salary and a focus on professional development, it's an attractive position for those looking to make an impact in HRTech.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in CRM tools such as Salesforce or HubSpot, enabling effective tracking and management of customer relationships and interactions.

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Self-motivated with strong time management skills, capable of thriving in a fully remote work environment while maintaining productivity and accountability.

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Experienced in coaching methodologies with a focus on customer engagement strategies, demonstrating a mindset geared toward continuous improvement and customer satisfaction.

Learning Resources

→Customer Service Fundamentalscourse
→Effective Communication Skillscourse
→CRM Best Practicesarticle

Career Path

Community Coach & Customer Advisor - Remote(Now)→Customer Success Manager(1-2 years)→Director of Customer Experience(3-5 years)

Market Overview

Market Size 2024
$350B
Annual Growth
12.5%
AI Adoption in Customer Service
60%
Investment in Customer Experience Tech
+25%
Labour Demand for Customer Service Roles
+15%
Avg Salary for Community Coach
$65K

Skills & Requirements

Required
Customer ServiceCoachingCRM
Growing in Demand
Data AnalyticsEmotional IntelligenceSocial Media Management
Declining
Traditional Call Center OperationsBasic Email Support

Domain Trends

Rise of AI-Powered Chatbots
Over 50% of customer interactions are expected to be handled by AI chatbots by 2025, streamlining customer service processes.
Omni-channel Customer Engagement
Companies that adopt omni-channel strategies see a 30% increase in customer retention rates, emphasizing the need for versatile communication skills.
Personalization in Customer Service
80% of consumers are more likely to make a purchase when brands offer personalized experiences, highlighting the importance of coaching and customer relationship management.

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