Business Analyst - Reducing Operational Friction (Remote)

About the Role

We are seeking a skilled Business Analyst - Remote to join our team at Digital Waffle. This fully remote position focuses on reducing operational friction across internal systems, ensuring that tools work effectively for the business. You will play a critical role in bridging the gap between internal admin tools and the daily workflows of commercial teams.

What You'll Do

• Conduct workshops with Finance and Sales teams to map current workflows and identify areas where the Connect admin tool causes friction or requires manual workarounds.
• Recommend UI/UX improvements for internal tools that align with real-world business processes.
• Define clear functional requirements for the internal tool team, focusing on efficiency—reducing clicks, automating data entry, and streamlining provisioning.
• Document updated processes and support training to ensure smooth adoption of improved tools.
• Collaborate with cross-functional teams to enhance internal processes and improve overall efficiency.

Requirements

• Proven experience as a Business Analyst, ideally in SaaS or platform environments.
• Strong skills in process mapping, workflow analysis, and requirement definition.
• Experience collaborating with Finance and Sales teams to improve internal processes.
• Comfortable documenting processes and supporting change management/training initiatives.
• Data-driven and efficiency-focused mindset.

Nice to Have

• Experience with agile methodologies.
• Familiarity with data analysis tools.
• Knowledge of UI/UX design principles.

What We Offer

• Competitive salary based on experience.
• Fully remote work environment.
• Opportunity to work on high-impact projects.
• Collaborative team culture.
• Professional development opportunities.