Middle Operations Account Manager - Remote

About the Role

We are seeking a Middle Operations Account Manager - Remote to join our dynamic team at GR8 Tech. In this role, you will ensure operational support and stable performance for an assigned client portfolio, acting as the primary point of contact for clients and coordinating internal teams to meet client needs.

What You'll Do

• Maintain long-term relationships with existing clients as the primary point of contact.
• Own operational support for an assigned client portfolio, ensuring client satisfaction and performance.
• Act as the main escalation point for clients, addressing any issues that arise.
• Bridge client needs with internal departments including affiliates, customer service, payments, and development teams.
• Monitor key performance metrics and report on client performance regularly.
• Document operational procedures and track development request progress, providing regular status updates to clients.
• Identify areas for automation or efficiency improvements within the client journey.
• Present product updates, upgrades, and new functionality to clients, collecting feedback for product and development teams.
• Coordinate development planning and prioritization of client requests, managing contract renewals, compliance, and deliverables.

Requirements

• 2–3 years of professional experience, including at least 1 year in the iGaming industry (preferably in Technical Account Management, Project Management, or Client Delivery).
• Advanced English and fluency in Ukrainian or Russian.
• Confident user of MS Office tools (Excel, PowerPoint, Word).
• Basic experience working with CRM and BI tools.
• Strong communication skills with high emotional intelligence.
• Ability to work independently and effectively prioritize operational tasks.
• Analytical mindset with strong problem-solving skills.

Nice to Have

• Familiarity with SDLC processes and task management tools (e.g., Jira, Confluence, Miro).
• Basic technical understanding of web services and integrations.
• Experience participating in commercial discussions or entry-level negotiations.

What We Offer

• Cafeteria — annual budget you allocate to: Sports, Medical, Mental health, Home office, Languages.
• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.