Account Manager - Strategic Accounts (Remote)

About the Role

Turnitin is looking for an experienced Account Manager to join our team in a fully remote capacity. As an Account Manager for Strategic Accounts, you will play a pivotal role in driving our mission to enhance educational integrity and improve student outcomes. This position offers the opportunity to work with a diverse range of educational institutions, ensuring they maximize the value of our innovative solutions.

What You'll Do

• Develop and maintain strong relationships with named accounts, focusing on C-level executives and key stakeholders.
• Collaborate with the Customer Success Manager to execute territory plans and ensure client satisfaction.
• Manage quarterly onsite business and roadmap reviews to align our services with client needs.
• Coordinate complex renewal cycles involving multiple stakeholders to secure ongoing business.
• Utilize Salesforce to maintain accurate opportunity information and track client interactions.
• Support large, complex clients through a consultative discovery-based sales approach.
• Travel as needed for onsite meetings to strengthen client relationships.

Requirements

• 5+ years of experience in Account Management or Customer Success, preferably in the education sector.
• Exceptional organizational and communication skills, with a proven ability to engage with diverse stakeholders.
• Proficiency with Salesforce and other Account Management tools.
• Experience using a consultative sales approach to understand and meet client needs.
• Ability to support large clients and navigate complex organizational structures.
• Willingness to travel for onsite meetings as required.

Nice to Have

• Experience in educational technology or related fields.
• Familiarity with academic integrity and plagiarism detection solutions.
• Strong analytical skills to assess client needs and propose effective solutions.

What We Offer

• A remote-first culture that promotes work-life balance.
• Comprehensive health care coverage to support your well-being.
• Education reimbursement to foster your professional development.
• Competitive paid time off, including self-care days and paid volunteer time off.
• A retirement plan with matching contributions to secure your future.