Technical Support Agent - Remote Position

About the Role

We are looking for a Technical Support Agent to join our team at Verifone. This Technical Support Agent remote position offers the opportunity to work with a leading company in the electronic payment technology industry. You will be part of a front-line team supporting our B2B customers through Level 1 and Level 2 technical assistance.

What You'll Do

• Handle Level 1 and Level 2 B2B requests via tickets and phone channels.
• Work in 24/7/365 shifts, supporting global operations.
• Troubleshoot issues across Verifone’s platforms and external systems, developing strong analytical and problem-solving skills.
• Maintain a broad technical understanding of Verifone functionalities, features, and services.
• Prioritize and identify the correct resolution within SLA-defined timeframes.
• Report performance issues, defects, and system malfunctions.

Requirements

• Previous experience in customer service or technical support (B2B preferred).
• Ability to troubleshoot hardware/software or multi-platform systems.
• Strong communication skills — written and verbal.
• Ability to manage priorities in a fast-paced environment with defined SLA.
• Comfort working in rotating shifts, including nights, weekends, and holidays.
• High attention to detail and strong documentation skills.
• Ability to follow safety procedures and comply with operational guidelines.
• Team-oriented, proactive, and eager to learn new technologies.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunities for professional growth and development.
• Supportive team environment.
• Innovative projects in the electronic payment industry.