Talantix.io
Remote Position•08.03.26
AI SCORE 8.5

Service Designer - Customer Experience (Remote)

$90K–$120K/year
RemoteCustomer Experience
Figma•Miro•Qualitative Research•Workshop Facilitation•Customer-journey-mapping•Data Analysis•Program Management

About the Role

We are seeking a talented Service Designer to enhance customer experience through innovative design solutions. As a Service Designer - Customer Experience, you will work remotely to create user-centered designs that improve customer interactions and satisfaction. This role offers a unique opportunity to impact our service delivery and customer journey significantly.

What You'll Do

  • Conduct qualitative research to understand customer needs and pain points.
  • Facilitate workshops to gather insights and co-create solutions with cross-functional teams.
  • Utilize tools like Figma and Miro to develop service blueprints and prototypes.
  • Collaborate with stakeholders to ensure alignment on service design strategies.
  • Analyze data to inform design decisions and enhance the customer experience.
  • Lead initiatives that drive organic growth and improve customer satisfaction metrics.
  • Manage the software development lifecycle (SDLC) for service design projects.
  • Support program management efforts to ensure timely delivery of design solutions.

Requirements

  • 3+ years of experience in service design or related fields.
  • Strong understanding of human-centered design principles and journey mapping.
  • Proficiency in design tools such as Figma and Miro.
  • Experience in qualitative research and workshop facilitation.
  • Excellent communication and collaboration skills.
  • Ability to work effectively in a remote environment.
  • Knowledge of FinTech and customer success strategies is a plus.

Nice to Have

  • Experience with program management and technical program management.
  • Familiarity with SEO and marketing strategies.
  • RIBO license or experience in the insurance industry.

What We Offer

  • Competitive compensation and benefits programs.
  • Flexibility to meet changing needs and work-life balance.
  • Opportunities for professional growth and development.
  • Access to AI tools for enhanced productivity.
  • An inclusive and diverse work environment.
Why This Job8.5 of 10

This role offers a unique opportunity to drive customer experience improvements through innovative design. With competitive compensation and a focus on professional growth, it's an attractive position for service designers.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in Figma and Miro for creating interactive prototypes and wireframes, demonstrating a keen eye for user-centered design and a strong ability to visualize complex customer journeys.

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Self-motivated and organized with a proven track record in remote work settings, able to facilitate workshops and collaborate effectively across time zones while managing multiple projects simultaneously.

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Experienced in qualitative research methodologies and data analysis, with a mindset focused on deriving actionable insights from customer feedback to inform design decisions and enhance service delivery.

Learning Resources

→Learn Figma - The Complete Guidecourse
→Miro for Beginners: How to Use Mirovideo
→Designing Services with Figmaarticle

Career Path

Service Designer - Customer Experience (Remote)(Now)→Lead Service Designer(1-2 years)→Customer Experience Manager(3-5 years)

Market Overview

Market Size 2024
$2.5B
Annual Growth
15.8%
AI Adoption
45%
Investment in UX Tools
+30%
Labour Demand for Service Designers
+25%
Avg Salary for Service Designers
$85K

Skills & Requirements

Required
FigmaMiroQualitative Research
Growing in Demand
UX ResearchPrototyping with Adobe XDUser Testing
Declining
Static Wireframing (e.g., Balsamiq)Traditional Graphic Design (e.g., Photoshop)

Domain Trends

Increased Focus on User-Centric Design
Companies are increasingly prioritizing user experience, with 70% of organizations reporting a dedicated focus on UX initiatives.
Integration of AI in Design Processes
45% of design teams are leveraging AI tools to enhance customer journey mapping and data analysis, leading to more efficient design workflows.
Remote Collaboration Tools on the Rise
The use of collaborative design tools like Figma and Miro has surged by 50%, as remote work becomes the norm, facilitating better teamwork and innovation.

Industry News

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