Service Design Specialist - Remote Position

About the Role

We are seeking a talented Service Design Specialist - Remote to join our innovative team. In this role, you will leverage your expertise in service design to enhance customer experiences and optimize processes. As a Service Design Specialist, you will work collaboratively with cross-functional teams to implement user-centered design principles and methodologies.

What You'll Do

• Conduct user research and gather insights to inform service design decisions.
• Facilitate workshops and design thinking sessions to engage stakeholders and generate innovative solutions.
• Create journey maps and service blueprints to visualize customer experiences and identify areas for improvement.
• Utilize Lean Six Sigma methodologies to streamline processes and enhance service delivery.
• Collaborate with product management teams to ensure alignment between service design and product development.
• Implement quality assurance measures to maintain high standards in service delivery.
• Analyze data to measure the effectiveness of service design initiatives and make data-driven recommendations.
• Engage in continuous learning and improvement to stay current with industry trends and best practices.

Requirements

• 3-5 years of experience in service design or a related field.
• Strong understanding of user research methodologies and design thinking principles.
• Proficiency in journey mapping and service blueprinting techniques.
• Experience with Lean Six Sigma and process improvement methodologies.
• Excellent communication and facilitation skills.
• Ability to work collaboratively in a remote team environment.
• Familiarity with AI agent design and IT service management tools (e.g., ServiceNow) is a plus.

Nice to Have

• Experience in project management and stakeholder engagement.
• Knowledge of agile methodologies and quality assurance practices.
• Background in customer experience design.

What We Offer

• Opportunity to work in a dynamic and innovative environment.
• Contribute to Canada’s innovation ecosystem.
• Engage in continuous learning and improvement.
• Collaborate with diverse teams across sectors.
• Competitive salary and benefits.