Service Centre Specialist - Remote Opportunity

About the Role

We are seeking a dedicated Service Centre Specialist to join our team at Dentsply Sirona in a remote capacity. As a Service Centre Specialist, you will be the first point of contact for our customers, providing exceptional service and support. This role is crucial in ensuring that our customers receive the best possible experience with our dental products and services.

What You'll Do

• Act as the first point of contact for incoming customer calls, addressing inquiries and providing solutions.
• Monitor and process spare part orders and inquiries from personal and shared mailboxes.
• Arrange the collection of faulty equipment and generate cases/tickets in the complaint handling systems.
• Create repair quotes for both dealers and end-users within defined service level agreements (SLAs).
• Pack and dispatch loaners and repaired customer equipment efficiently.
• Pick, pack, and dispatch spare part orders while ensuring accuracy.
• Invoice repairs and spare part orders promptly.
• Develop a deep understanding of Dentsply Sirona products and services to better assist customers.

Requirements

• Experience in customer service with strong verbal and written communication skills.
• Educated to GCSE Level or equivalent.
• Excellent organizational skills with the ability to solve problems effectively.
• Ability to work in a fast-paced environment while managing challenging customer interactions.
• Proficient in IT skills, including MS Office, CRM, and ERP systems.

Nice to Have

• Previous experience in a service or support role within the healthcare or dental industry.
• Familiarity with complaint handling systems.
• Knowledge of dental products and services.

What We Offer

• Attractive remuneration package with a salary range of £35,000 to £45,000 per year.
• 25 days of annual leave plus an additional day for your birthday.
• Flexible benefits scheme, including health insurance and dental cover.
• Attractive company pension scheme.
• Comprehensive induction and ongoing training opportunities, including access to LinkedIn Learning.
• Worldwide mentoring and coaching program.
• Global Employee Assistance Program for support.