Sales Associate - Luxury Audio Products

About the Role

Join our team as a Sales Associate in Bicester Village, where you will elevate and grow Bang & Olufsen’s presence in the luxury audio market. As a Sales Associate, you will uphold high levels of customer service standards while selling our full range of premium products and services. This role offers the opportunity to work in a dynamic environment where your sales skills will directly contribute to achieving and exceeding store and individual sales targets.

What You'll Do

• Welcome and assist customers daily, providing exceptional service that reflects the Bang & Olufsen brand.
• Compose and sell all Bang & Olufsen products, ensuring customers receive tailored recommendations.
• Attend customer events in-store and with local partners, showcasing our products and engaging with the community.
• Follow up on marketing campaigns and build the store's customer database using our CRM system.
• Deliver impeccable luxury customer service, creating lasting relationships and fostering customer loyalty.
• Manage customer queries professionally, ensuring satisfaction and resolution.
• Participate in training and team meetings to enhance product knowledge and sales techniques.
• Maintain store standards as directed by the store manager, ensuring a welcoming and organized environment.

Requirements

• Minimum of 2 years experience in a luxury or premium goods retail environment.
• Strong interest in sound, aesthetics, and high-end designer products.
• Proven track record in generating sales leads and achieving targets.
• Excellent communication skills and a collaborative team spirit.
• Ability to identify customer needs and maximize sales opportunities.
• Familiarity with high-end electronics and the Bang & Olufsen brand is a plus.
• Fluency in English is mandatory; additional languages are beneficial.
• Clean criminal record and flexibility to work weekends and evenings as required.

Nice to Have

• Experience in the luxury brand or high-end lifestyle sectors.
• Solution selling experience.
• Smart dressing and a professional appearance.

What We Offer

• Competitive salary with commission and bonuses based on performance.
• Comprehensive benefits package including health and wellness programs.
• Opportunities for professional development and career growth within the company.
• A dynamic and inclusive workplace with a diverse team from over 55 countries.
• Flexible working arrangements to support work-life balance.