Remote Healthcare Customer Service Advocate - Provider Enrollment Specialist
About the Role
We are looking for a dedicated Remote Healthcare Customer Service Advocate - Provider Enrollment Specialist to join our team. In this role, you will play a crucial part in assisting healthcare providers with their enrollment processes. As a Remote Healthcare Customer Service Advocate, you will ensure that providers receive the support they need to navigate the complexities of healthcare enrollment.
What You'll Do
- Assist healthcare providers with enrollment inquiries and issues, ensuring a smooth and efficient process.
- Utilize your analytical skills to resolve provider issues related to claims processing and credentialing.
- Communicate effectively with providers via phone and email, providing exceptional customer service.
- Maintain accurate records of provider interactions and enrollment status in our systems.
- Collaborate with internal teams to address provider concerns and improve the enrollment experience.
Requirements
- Strong communication skills in English and Portuguese.
- Experience in customer service, preferably in a healthcare or call center environment.
- Familiarity with medical claims, ICD-9 coding, and dental claims is a plus.
- Proficient in MS Office applications.
- Ability to multitask and manage time effectively in a remote work setting.
Nice to Have
- Previous experience in provider enrollment or healthcare administration.
- Knowledge of healthcare regulations and compliance.
- Experience with CRM software.
What We Offer
- Work remotely with a stable internet connection.
- Competitive pay plus a 13th-month salary.
- Comprehensive HMO coverage (medical & dental).
- Equipment provided for remote work.
- Career growth opportunities.
- Immediate hiring.
This Remote Healthcare Customer Service Advocate position offers a unique opportunity to work in a supportive environment while assisting healthcare providers with their enrollment processes. With competitive pay and comprehensive benefits, this role is ideal for those looking to grow in the healthcare sector.
Who Will Succeed Here
Proficient in ICD-9 coding with a solid understanding of healthcare enrollment processes, enabling accurate support for healthcare providers.
Self-motivated and comfortable working independently in a remote setting, with strong time management skills to handle multiple provider inquiries efficiently.
Analytical mindset with the ability to troubleshoot claims processing issues, leveraging MS Office tools to analyze data and provide detailed solutions.
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