Remote Customer Experience Associate - Join the Insurtech Revolution

About the Role

Join Sure as a Remote Customer Experience Associate and be part of a team that is transforming the insurance industry. In this role, you will provide exceptional service to our customers, guiding them through their insurance journeys. With a remote-first culture, you can work from anywhere while making a significant impact in a trillion-dollar market.

What You'll Do

• Deliver outstanding customer experiences across multiple channels including phone, text, and email.
• Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification, and beyond.
• Maintain proper documentation of all customer interactions to ensure a seamless experience.
• Assist with billing adjustments, including payment and refund processing and tracking.
• Provide white-glove service that exceeds customer expectations at every touchpoint.
• Identify opportunities to enhance processes and contribute to operational efficiency.
• Participate in special projects aimed at scaling operations and improving customer outcomes.
• Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams.

Requirements

• 1+ years of experience in a high-volume, customer-facing role or contact center environment.
• Exceptional problem-solving abilities with a proactive approach to finding solutions.
• Outstanding communication and presentation skills.
• Tech-savvy with the ability to quickly learn new software platforms.
• Self-starter mentality with strong initiative and ownership.
• Creative and strategic thinker focused on elevating customer experience.
• Ability to thrive in a fast-paced, innovative, and evolving environment.
• Ability to obtain relevant insurance licenses within 30 days from date of hire.

Nice to Have

• Experience with tools such as Notion, Freshsales, and Zendesk (or willingness to learn).
• Background in insurance or Property and Casualty License (company will sponsor licensing if needed).
• Genuine passion for building a career in the insurtech space.

What We Offer

• Remote-first culture with flexible work arrangements.
• Impactful work in a fast-growing industry.
• Opportunities for career growth and professional development.
• A collaborative and inclusive team environment.
• Competitive salary and benefits package.