Operation Account Manager - Remote Opportunity

About the Role

We are seeking an experienced Operation Account Manager to join our team remotely. In this role, you will act as the primary point of contact for our customers, ensuring their operational needs are met efficiently. As an Operation Account Manager, you will build and maintain strong relationships with clients while managing their orders, forecasts, and special requirements. This position offers a unique opportunity to work within the packaging industry and contribute to our commitment to quality and customer satisfaction.

What You'll Do

• Manage customer orders, forecasts, changes, and special requirements as the primary contact for assigned customers.
• Build and maintain long-term relationships with customers, addressing complaints and quality issues professionally.
• Collaborate with cross-functional teams including Production Planning, Supply Chain, Quality Assurance, and Product Development to align customer priorities with operational capabilities.
• Ensure all products meet customer specifications and comply with Amcor quality standards and regulatory requirements.
• Support customer audits and follow up on findings, driving corrective and preventive actions related to customer issues.
• Monitor and report key account KPIs, including OTIF, Right First Time (RFT), and customer complaints.
• Prepare regular performance reviews for internal and customer meetings.

Requirements

• Bachelor’s degree in Engineering, Industrial Engineering, Supply Chain, or a related field.
• 3-7 years of experience in manufacturing, printing, or packaging industries.
• Experience handling B2B customers and operational coordination.
• Experience in folding cartons, tobacco packaging, or specialty packaging is a strong advantage.

Nice to Have

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

What We Offer

• Competitive salary range of $60,000 - $80,000 annually.
• Remote work flexibility.
• Opportunities for professional growth and development.
• A collaborative and supportive team environment.
• Comprehensive benefits package including health insurance and retirement plans.