NOC Technician - Remote Opportunities Available

About the Role

We are seeking a skilled NOC (Network Operations Centre) Technician to join our team at Serco Space Services. This NOC Technician role offers the opportunity to work in a dynamic environment, supporting critical space missions while collaborating with engineers and external agencies. As a NOC Technician, you will play a vital role in ensuring operational efficiency and reliability in our network operations. This position is based in Darmstadt, Germany, and remote opportunities are available for qualified candidates.

What You'll Do

• Coordinate operational support activities, liaising with spacecraft and mission operations engineers.
• Monitor station configurations and data transmissions to ensure performance meets operational standards.
• Act as the first point of contact for users, providing troubleshooting and incident management support.
• Log and escalate incidents, ensuring timely resolution and communication with stakeholders.
• Perform first-line fault analysis and maintenance of network components using Ethernet and TCP/IP protocols.
• Maintain detailed logs of operational activities, incidents, and resolutions to support continuous improvement.
• Provide around-the-clock operational support in a rotating shift pattern.
• Contribute to process and technical improvements to enhance service quality.

Requirements

• Strong understanding of IT networking, including WAN/LAN concepts and troubleshooting.
• Proficiency in PC literacy, including MS Office products.
• Ability to perform first-line fault diagnosis and troubleshooting.
• Basic understanding of IT security concepts and best practices.
• Fluency in English (spoken and written) is required.
• Availability to work in 24/7 shifts.
• Strong service ethic and problem-solving aptitude.
• Team-player skills with the ability to collaborate effectively.

Nice To Have

• Experience with remote operations of satellite ground stations.
• Understanding of ESTRACK ground station functionality.
• Knowledge of ITSM tools and ITIL framework.
• Familiarity with VMS, Unix, Console Works, and CISCO Firewalls.

What We Offer

• Relocation allowance including a one-way flight ticket and one month of paid accommodation.
• Hybrid working model with flexible hours.
• 30% subvention on Deutschland ticket for public transport.
• Gym membership discount and participation in pension and health schemes.
• 30 days of holiday to promote work-life balance.

This NOC Technician remote role is an excellent opportunity for those looking to advance their IT & Network Engineering careers while contributing to exciting space missions. Join us at Serco Space Services and be part of a team that values diversity, equity, and inclusion.