Night Shift Service Advisor - Automotive Industry

About the Role

We're hiring a Night Shift Service Advisor to join our team at Sunset Ford. This Night Shift Service Advisor position offers an exciting opportunity to work in a dynamic automotive environment. Your expertise and dedication will be rewarded as you assist customers during the night shift hours from 3:30 PM to 12:00 AM Midnight.

What You'll Do

• Greet customers and assist them with any inquiries regarding their vehicles.
• Consult with customers on applicable service specials and present service menus.
• Document services declined and follow up on future service considerations.
• Keep customers informed on completion times, service expenses, and possible changes.
• Create and present repair estimates, dictating immediately needed services and future needed services.
• Remain involved with the delivery of vehicles to customers upon completion to ensure all concerns are addressed.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure a positive service experience.
• Build strong relationships with customers to enhance their experience.

Requirements

• Previous experience as a Service Advisor or in the automotive industry is required.
• A valid driver's license and a clean driving record.
• Able to work efficiently and multi-task in a fast-paced environment.
• Strong written and oral communication skills.
• Excellent computer and typing skills.
• Organized with a passion for customer service.
• Technology and Bluetooth phone savvy.

Nice to Have

• Experience with automotive technology and service processes.
• Familiarity with Ford vehicles and services.
• Previous sales experience in an automotive setting.

What We Offer

• A positive, professional work environment with on-the-job training.
• Employee development through training and opportunities for advancement.
• Comprehensive benefits including 100% paid employee medical, dental, and vision insurance for full-time employees.
• Pension retirement plan with immediate enrollment and 401k options.
• Paid vacation and weekends off.
• Competitive hourly pay plus monthly sales bonuses.
• Employee discounts on parts and services, as well as on new and used cars.
• Referral hiring and purchasing bonuses.
• Paid training and certifications transferable to any Ford store.