Network Operations Coordinator - Remote Opportunity

About the Role

We are seeking a motivated and enthusiastic Network Operations Coordinator to join our dynamic team at Transport for London (TfL). This Network Operations Coordinator remote position offers an exciting opportunity to contribute to the safety and efficiency of London's transport network. You will play a crucial role in ensuring that all operational activities are executed smoothly and safely, enhancing the overall experience for Londoners.

What You'll Do

• Act as the Surface Transport Bronze Commander when required, making critical decisions to ensure network safety.
• Proactively identify and escalate issues to safeguard network performance.
• Monitor control room data feeds to detect and resolve network issues, focusing on surface transport performance measures.
• Oversee third-party stakeholder responses to network incidents, ensuring timely resolutions.
• Manage the rerouting of bus services and infrastructure changes in response to service disruptions.
• Log critical system performance metrics for effective reporting and issue resolution.
• Initiate real-time actions to manage traffic and bus issues, adhering to established safety protocols.
• Utilize network management tools to mitigate impacts on bus and road networks.

Requirements

• Proven team working skills and high-level communication abilities, both verbal and written.
• Strong multitasking capabilities and experience managing large-scale incidents.
• Demonstrated problem-solving skills with attention to detail.
• Ability to act decisively in response to real-time operational challenges.
• Familiarity with Microsoft Office products and technological systems.
• Relevant technical expertise in road network operations.
• Knowledge of London’s road network and traffic management systems.
• Experience in a real-time command and control environment.

Nice to Have

• Experience with stakeholder/client relationships.
• Information management experience.

What We Offer

• Competitive salary range of £45,000 - £50,000 per year.
• Final salary pension scheme.
• Free travel on the TfL network.
• 75% reimbursement for National Rail travel costs.
• 30 days of annual leave plus public and bank holidays.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work program.
• Discounts on retail, health, leisure, and travel.

This Network Operations Coordinator remote role is an excellent opportunity for individuals who are passionate about improving public transport in London. Join us in making a difference and ensuring that everyone gets home safely every day!