Mid-Level Business Analyst - ServiceNow

About the Role

We are looking for a Business Analyst - ServiceNow remote to join our team at Delta Computer Consulting. This position is primarily onsite in Marysville, OH, where you will support the daily operations and global rollout of the ServiceNow platform. As a Business Analyst, you will play a crucial role in gathering requirements, providing configuration support, and assisting with user support under the guidance of senior developers and architects.

What You'll Do

• Gather, document, and validate business requirements for ServiceNow modules and enhancements.
• Support ServiceNow configuration tasks, including basic workflows, forms, UI policies, and simple scripts.
• Participate in testing activities: test case creation, execution, and defect tracking.
• Support data collection, validation, and migration during regional and global rollouts.
• Provide onsite support to project teams and end users, including troubleshooting and issue triage.
• Assist with project documentation, training materials, and user guides.
• Ensure adherence to ServiceNow standards, governance, and best practices.

Requirements

• 1–2 years of experience in IT, business analysis, or application support.
• Exposure to ServiceNow (coursework, certification, or hands-on experience).
• Basic understanding of ITSM processes (Incident, Request, Change, CMDB).
• Familiarity with JavaScript or willingness to learn ServiceNow scripting fundamentals.
• Strong analytical, communication, and problem-solving skills.
• Ability to work 100% onsite in Marysville, OH for the duration of the project.

Nice to Have

• ServiceNow Certified System Administrator (CSA) or progress toward certification.
• Experience supporting enterprise applications or participating in system rollouts.
• Exposure to Agile methodologies or project delivery frameworks.
• Experience in manufacturing or automotive environments.
• 3+ years of Big 4 consulting experience (preferred).
• Stable work history within large enterprise organizations.

What We Offer

• Competitive salary based on experience.
• Health, vision, dental, and life insurance.
• 401k plan with company match.
• Continuing education and on-demand training opportunities.
• Supportive team environment with opportunities for growth.