Legal Intake Specialist - Remote Position

About the Role

We are seeking a dedicated Legal Intake Specialist - Remote to join our dynamic team at Ovation Law Firm. In this role, you will be the first point of contact for clients seeking assistance with personal injury cases. Your ability to communicate effectively and empathize with clients will be crucial in ensuring they receive the support they need. This position offers a unique opportunity to work remotely while making a significant impact in the legal field.

What You'll Do

• Conduct initial client intake calls, gathering essential information for personal injury cases.
• Utilize Salesforce and other tools to manage client data and track interactions.
• Assist clients in completing legal forms and documentation accurately.
• Provide excellent customer service, ensuring client satisfaction throughout the intake process.
• Collaborate with legal professionals to streamline case management and improve client experiences.
• Participate in performance-based initiatives to enhance lead generation and conversion rates.
• Maintain compliance with legal standards and company policies.
• Engage in ongoing training and development to enhance your skills as a Legal Intake Specialist.

Requirements

• Strong communication skills, both verbal and written, essential for a Legal Intake Specialist - Remote.
• Experience in customer service or sales, preferably in a legal or healthcare setting.
• Proficiency in data entry and familiarity with Salesforce or similar CRM platforms.
• Ability to handle sensitive information with confidentiality and professionalism.
• Empathy and a client-focused approach to service delivery.
• Bilingual abilities are a plus.
• Attention to detail and strong organizational skills.
• 1-2 years of experience in a similar role is preferred.

Nice to Have

• Experience in personal injury law or legal assistance.
• Knowledge of legal medical records and compliance requirements.
• Familiarity with lead generation and campaign management.

What We Offer

• Competitive salary of $20/hour, translating to approximately $41,600 annually.
• Performance-based incentives to reward your contributions.
• 100% remote work environment, providing flexibility and work-life balance.
• Paid time off (PTO) with increases based on tenure to support your well-being.
• Opportunity to work closely with leadership and legal professionals, enhancing your career growth.