Legal Document Production Team Leader - Remote

About the Role

We are seeking a Legal Document Production Team Leader - Remote to join our dynamic team at SmartPA. As a leader in administrative support services, you will play a crucial role in transforming the way we deliver document production services. This position offers the opportunity to lead a high-performing team while ensuring exceptional standards of quality and accuracy in legal document production.

What You'll Do

• Lead and support a team of legal document production specialists, fostering a collaborative and productive work environment.
• Oversee daily operations and ensure that service level agreements are consistently met.
• Monitor productivity and implement process improvements to enhance efficiency.
• Manage stakeholder relationships and address client concerns effectively.
• Provide hands-on support with complex document production tasks, ensuring high-quality outputs.
• Conduct performance discussions and team meetings to promote continuous improvement.
• Champion best practices and adopt new technologies to streamline operations.
• Investigate errors and address issues constructively, maintaining high standards of accuracy and quality.

Requirements

• 3+ years of experience in legal document production.
• 2+ years of team management experience.
• Experience with complex document management processes.
• Proficiency in Microsoft Office and legal/document tools.
• Strong organizational and workload management skills.
• Excellent communication skills with stakeholders.
• Attention to detail and a commitment to quality.
• Ability to monitor team performance and provide constructive feedback.
• Proactive in identifying process improvements and comfortable with new technology adoption.

Nice to Have

• Experience in a fast-paced, remote work environment.
• Familiarity with project management tools.
• Legal background or knowledge of legal terminology.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 per year.
• Full-time remote work with flexible hours.
• 33 days of holiday per year.
• Department incentives to reward team performance.
• Employee Assistance Programme for personal support.