Help Desk Support Engineer - Remote

About the Role

We are seeking a dedicated Help Desk Support Engineer to join our team remotely. As a Help Desk Support Engineer, you will play a crucial role in providing technical support to our users, ensuring they can effectively utilize our IT management tools. This position is perfect for those who are passionate about technology and customer service, and it offers a unique opportunity to contribute to U.S. Government defense initiatives.

What You'll Do

• Provide technical support for JIRA, GitLab, and other IT management tools.
• Troubleshoot software issues and resolve user access problems.
• Assist users with cloud-based applications and tools.
• Respond to tickets and maintain timely issue resolution.
• Provide training and guidance to end users on system functionality.
• Document support cases, solutions, and best practices.
• Escalate complex issues to senior technical staff when needed.
• Support incident response and system maintenance activities.

Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or 3 years of equivalent experience in IT support.
• Experience troubleshooting software issues and managing user access.
• Familiarity with IT help desk ticketing systems and remote support.
• Knowledge of cloud-based IT applications and platforms.
• Strong customer service, communication, and documentation skills.

Nice to Have

• Experience with U.S. Government IT systems.
• Certifications in IT support (e.g., CompTIA A+, ITIL).
• Ability to work in a fast-paced environment.

What We Offer

• Opportunity to work in a contingent pipeline for U.S. Government defense IT roles.
• Work in a supportive and patriotic environment.
• Remote work flexibility.
• Professional development opportunities.
• Collaborative team culture.