Health Benefits Customer Service Call Center Representative - Remote

About the Role

We are seeking a dedicated Health Benefits Customer Service Call Center Representative - Remote to join our dynamic team. In this role, you will provide exceptional support to our clients, assisting them with their health benefits inquiries and ensuring they receive the best possible service. As a remote representative, you will have the flexibility to work from anywhere while making a significant impact on our customers' experience.

What You'll Do

• Handle incoming calls and respond to customer inquiries regarding health benefits and insurance claims.
• Assist customers in understanding their health insurance options and benefits.
• Document customer interactions accurately and efficiently in our database.
• Process claims and authorizations in compliance with HIPAA regulations.
• Provide quality assurance by ensuring all information provided is accurate and up-to-date.

Requirements

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.
• Strong communication skills and a passion for helping others.
• Experience in a customer service role, preferably in a call center environment.
• Familiarity with health insurance terminology and processes.
• Ability to work independently and manage time effectively in a remote setting.

Nice to Have

• Experience with Microsoft Office Suite.
• Knowledge of medical billing and coding.
• Prior experience with claims processing or utilization management.

What We Offer

• Fantastic medical, dental, and vision insurance.
• Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible.
• Company-provided Basic Life and AD&D insurance.
• Company-paid Short-Term and Long-Term Disability.
• Flexible Spending Accounts.
• 401(k) Retirement Plan with up to a 6% employer match, fully vested after 3 years.
• 10+ paid holidays, generous paid vacation, and sick time.
• Annual Volunteer Paid Day and Tuition Reimbursement.
• Annual Health and Wellness Reimbursement.
• Lots of fun company events.