EdTech Support and Community Manager - Remote

About the Role

We are looking for an EdTech Support and Community Manager to join our dynamic team in a fully remote capacity. As an EdTech Support and Community Manager, you will play a crucial role in enhancing user experience and engagement within our community. This position is ideal for someone who is passionate about education technology and has a strong command of the German language.

What You'll Do

• Provide exceptional support to users, addressing inquiries and resolving issues related to our EdTech platform.
• Engage with the community through various channels, fostering a supportive and inclusive environment.
• Develop and implement effective community management strategies to enhance user engagement and satisfaction.
• Collaborate with the product team to relay user feedback and contribute to product improvements.
• Organize and facilitate online events and webinars to educate users about our platform and its features.

Requirements

• Proven experience in customer support or community management, preferably in the EdTech sector.
• Fluency in German and English, with excellent communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM systems and community engagement tools.
• Experience with AI tools and educational technologies is a plus.

Nice to Have

• Experience in video editing and content creation.
• Knowledge of financial operations and SaaS revenue models.
• Background in sales or client management.

What We Offer

• Meaningful work in an AI-first environment that values innovation.
• Full exposure to AI education topics, enhancing your professional development.
• Clear ownership of your role from day one, allowing you to make a significant impact.
• Fully remote setup, providing flexibility and work-life balance.
• Opportunity to shape support processes and contribute to the growth of our community.
• Access to AI Academy content for continuous learning and development.