Door Person /​ Bell Attendant - Hospitality Role

About the Role

We are seeking a dedicated Door Person / Bell Attendant to join our team at InterContinental The Clement Monterey. This role is perfect for someone who enjoys providing exceptional service and creating memorable experiences for hotel guests. As a Door Person / Bell Attendant, you will be the first point of contact for guests, ensuring they feel welcomed and valued from the moment they arrive. This position is essential in maintaining our high standards of hospitality and guest satisfaction.

What You'll Do

• Greet guests upon arrival and departure, providing a positive first impression.
• Escort guests to the hotel check-in area and their accommodations as needed.
• Orient guests with the features of the property and their accommodations.
• Handle guest luggage and deliver items such as newspapers and faxes.
• Direct traffic at the hotel entrance to ensure safety and accessibility.
• Maintain a clean and organized entrance area, ensuring it is free from obstructions.
• Assist in various guest service responsibilities to enhance guest comfort and satisfaction.
• Work collaboratively with hotel staff to anticipate and meet guest needs.

Requirements

• Ability to stand and walk for extended periods (8+ hours).
• Physical capability to lift a minimum of 50 lbs and push/pull approximately 200 lbs.
• Prior experience in a hotel or customer service role is preferred.
• Bilingual or multilingual skills are a plus.
• Strong emotional intelligence and interpersonal skills.
• Willingness to adapt to a dynamic work environment.
• Knowledge of the local area, including restaurants and attractions.
• A passion for hospitality and providing excellent guest service.

Nice to Have

• Previous experience as a Door Person or Bell Attendant.
• Familiarity with hotel operations and guest service standards.
• Training in emotional intelligence or customer service excellence.

What We Offer

• Competitive hourly wage of $18.00.
• Health insurance and 401k plan.
• Educational assistance and training programs.
• Recognition events and travel discounts.
• A friendly and family-oriented work culture.
• Opportunities for career growth within the hotel management company.
• Supportive team environment focused on guest satisfaction.
• Flexible scheduling to accommodate personal needs.