Domestic Scheduling Case Manager - Remote

About the Role

We are seeking a dedicated Domestic Scheduling Case Manager - Remote to join our team. In this role, you will be responsible for managing scheduling cases effectively while ensuring high levels of client satisfaction. As a Domestic Scheduling Case Manager - Remote, you will play a crucial role in coordinating schedules, managing communications, and providing exceptional customer service.

What You'll Do

• Manage and coordinate scheduling cases for clients, ensuring timely and efficient service delivery.
• Utilize database software and CRM tools, including Salesforce, to track case progress and maintain accurate records.
• Communicate effectively with clients and team members to resolve scheduling conflicts and provide updates.
• Analyze data to improve scheduling processes and enhance client satisfaction.
• Provide administrative support, including budget management and calendar management, to ensure smooth operations.

Requirements

• 2-5 years of experience in scheduling, case management, or a related field.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and database management software.
• Excellent communication and problem-solving abilities.
• Experience with client success and administrative support.

Nice to Have

• Experience in legal proceedings or healthcare scheduling.
• Familiarity with project controls and cost analysis.
• Knowledge of workforce management and care coordination.

What We Offer

• Competitive salary ranging from $60,000 to $80,000 annually.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off (PTO) and paid holidays.
• Employee Assistance Program (EAP) for personal support.