Talantix.io
ONCARE•23.02.26
AI SCORE 8.2

Customer Support Manager - Freelance Remote

$60K–$80K/year
RemoteHealthTech
Customer Support•Technical Support•SaaS•Communication•Problem Solving•Training

About the Role

We are looking for a Customer Support Manager - Freelance Remote to join our innovative team at ONCARE. As a Customer Support Manager, you will play a crucial role in transforming the healthcare market through our health platform, myoncare. This position allows you to work remotely while making a significant impact on customer satisfaction and support.

What You'll Do

  • Handle customer inquiries related to our medical platform, ensuring high levels of customer satisfaction.
  • Provide technical and professional support to customers, addressing their needs effectively.
  • Manage and track all customer requests to deliver quick and efficient solutions.
  • Conduct training and workshops for customers to ensure optimal use of our software.
  • Collect and relay customer feedback to internal teams for continuous improvement.
  • Represent our platform with passion and align with our company vision.

Requirements

  • Completed studies/training in IT or a comparable field.
  • Experience in a technical or customer-oriented role (e.g., Customer Success/Support or Product Management).
  • Technical understanding, ideally with SaaS solutions.
  • Excellent communication skills and enthusiasm for working with customers.
  • Solution-oriented mindset with the ability to explain technical concepts clearly.
  • Structured and proactive work style with a high degree of initiative.
  • Excellent German (at least C1) and fluent English (at least B2).

Nice to Have

  • Experience in the healthcare sector.
  • Familiarity with CRM tools and customer support software.
  • Ability to work in a fast-paced environment.

What We Offer

  • Opportunity to contribute to the digitalization of healthcare.
  • Be part of a visionary step into the future.
  • Work in a dynamic and innovative environment.
  • Develop your problem-solving skills and work on meaningful projects.
  • Join the ONCARE Family and grow with us.
Language Requirements
GermanC1
EnglishB2
BasicIntermediateAdvancedNative
Why This Job8.2 of 10

This role offers a unique opportunity to work remotely as a Customer Support Manager, contributing to the healthcare sector's digital transformation. Enjoy a dynamic work environment and the chance to develop valuable skills.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in SaaS customer support tools such as Zendesk or Freshdesk, with a strong ability to analyze customer data to identify trends and improve service delivery.

→

Self-motivated and disciplined remote worker, demonstrating excellent organizational skills to manage multiple client issues and training sessions effectively without direct supervision.

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Experience in the healthcare technology sector, with a mindset focused on problem-solving and a passion for enhancing user experience through proactive support and training initiatives.

Learning Resources

→Customer Support Training: How to Deliver Exceptional Customer Servicecourse
→The Ultimate Guide to Customer Supportguide
→Effective Communication Skills for Customer Servicearticle

Career Path

Customer Support Manager - Freelance Remote(Now)→Customer Success Manager(1-2 years)→Director of Customer Experience(3-5 years)

Market Overview

Market Size 2024
$30B
Annual Growth
12.5%
AI Adoption in Customer Support
65%
Investment in SaaS Customer Support Tools
+40%
Labour Demand for Customer Support Roles
+25%
Avg Salary for Customer Support Manager
$75K

Skills & Requirements

Required
Customer SupportTechnical SupportSaaS
Growing in Demand
CRM Software ProficiencyData AnalyticsCustomer Experience Management
Declining
Traditional Call Center OperationsEmail Support Systems

Domain Trends

Shift to AI-Powered Support
AI-driven chatbots and virtual assistants are projected to handle 70% of customer interactions by 2025, reducing the need for traditional support roles.
Increased Focus on Omnichannel Support
Companies are investing 30% more in omnichannel strategies, integrating support across multiple platforms to enhance customer experience.
Growth of Remote Support Solutions
Remote support tools are expected to grow by 50% over the next two years as businesses adapt to remote work, emphasizing the need for skilled remote support managers.

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