Customer Product Engineer - Remote Role for Web3 Innovators
About the Role
We're hiring a Customer Product Engineer to join our dynamic team at Alchemy. This remote role is perfect for those passionate about Web3 and eager to support developers in building exceptional on-chain products. As a Customer Product Engineer, you'll be the first technical touchpoint for developers, helping them navigate our APIs and troubleshoot issues while capturing insights that shape the future of our platform.
What You'll Do
- Write code while working directly with customers to unblock, support, and delight them.
- Translate real user pain into insights that shape what we build next.
- Surface product gaps, track adoption, and influence the roadmap through data and intuition.
- Onboard and engage new users, helping them ship and guiding them toward activation.
- Act as the voice of the customer—internally and externally—building trust with technical teams and business leaders alike.
- Partner across Product and Engineering to shape long-term solutions, not just short-term fixes.
- Thrive in ambiguity, move fast, and help us scale what’s working.
- Turn great support into growth by driving customer referrals.
Requirements
- 1+ years of experience in developer, customer engineering, or technical support roles.
- Technical background — Computer Science degree, bootcamp, or self-taught with real-world projects.
- Proficiency in at least one programming language (e.g., JavaScript, Python, Solidity).
- Comfortable debugging API requests, dev environments, and blockchain-related tools.
- Excellent written and verbal communication skills — especially in online community settings.
- Strong prioritization, time management, and attention to detail.
- Experience working in crypto / Web3, or built a relevant side project is a plus.
- Founder experience is a plus.
Nice to Have
- Experience with community engagement on platforms like Discord and Telegram.
- Familiarity with blockchain technology and decentralized applications.
What We Offer
- Competitive salary and equity options.
- Comprehensive medical coverage.
- Unlimited flexible time off.
- Gym reimbursement and wellbeing perks.
- Company-sponsored conferences and events.
This role at Alchemy offers a unique opportunity to engage with the developer community in Web3 while working remotely. With competitive compensation and a focus on innovation, it's an attractive position for tech enthusiasts.
Who Will Succeed Here
Proficient in JavaScript and Python, with a strong understanding of Solidity for smart contract development, enabling effective troubleshooting and support for developers in the Web3 ecosystem.
Adaptable and self-motivated, thriving in a remote work environment, with the ability to engage and build rapport with a diverse developer community through online platforms and forums.
Possesses a problem-solving mindset with a focus on API debugging, demonstrating the ability to analyze and resolve technical issues efficiently while capturing valuable user feedback.
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