Customer Experience (CX) /​ Implementations Lead - Remote

About the Role

We are seeking a talented Customer Experience (CX) / Implementations Lead to join our dynamic team. In this fully remote role, you will play a crucial part in enhancing customer satisfaction and driving successful implementations of our AI-driven solutions. As a Customer Experience (CX) / Implementations Lead, you will work closely with clients to understand their needs and ensure that our products meet their expectations. Your feedback will directly shape the product, making a significant impact on our customers' experience.

What You'll Do

• Lead the implementation of our AI solutions, ensuring a seamless transition for customers.
• Collaborate with cross-functional teams to enhance customer experience and operational performance.
• Utilize data analysis to identify trends and improve customer satisfaction metrics.
• Provide training and support to clients, ensuring they are equipped to use our products effectively.
• Act as a liaison between customers and the product development team, advocating for customer needs.

Requirements

• 3-5 years of experience in customer experience, implementations, or a related field.
• Strong problem-solving skills and the ability to think critically.
• Experience with project management and operational performance improvement.
• Familiarity with AI technologies and software engineering principles.
• Excellent communication and leadership skills.

Nice to Have

• Experience with Intercom, Gorgias, or similar customer service platforms.
• Knowledge of accounting or finance workflows.
• Background in recruiting or talent acquisition.

What We Offer

• 15 PTO days plus 12 public holidays.
• Visa sponsorship option for relocation to NYC within 2 years.
• Learning and development budget for personal growth.
• Wellness perks to enhance your workday.
• A high-speed culture with high expectations and opportunities for growth.