Customer Care Specialist - Remote Position at Restaurant Technologies

About the Role

We're hiring a Customer Care Specialist to join our team at Restaurant Technologies. This remote position is perfect for those who are passionate about providing exceptional customer service. As a Customer Care Specialist, you will support our external customers by troubleshooting service issues and delivering high-level service via phone support in a centralized call center.

What You'll Do

• Handle inbound technical service calls from customers.
• Provide phone support and guidance to customers in need.
• Track customer communication in our CRM software.
• Assess customer needs and provide appropriate support based on their inquiries.
• Utilize troubleshooting documents for effective problem-solving.
• Prepare daily, weekly, and monthly call reports to track performance.
• Cross-train in other call center functions to enhance team collaboration.
• Work in a fast-paced, service-oriented environment, ensuring customer satisfaction.

Requirements

• 1+ years of related experience in customer service preferred.
• High school diploma or equivalent required.
• Experience in hands-on equipment repair is a plus.
• Bi-lingual speaking preferred (Spanish/English).
• Strong communication skills to effectively interact with customers.
• Ability to work flexible hours based on customer needs.
• Excellent problem-solving skills to address customer inquiries.
• Team collaboration abilities to work effectively with colleagues.
• Adaptability to fast-paced environments and attention to detail.
• Proficiency in using CRM software for tracking customer interactions.

Nice to Have

• Experience in the food service industry.
• Knowledge of troubleshooting techniques for common service issues.
• Familiarity with call center operations.

What We Offer

• Professional development opportunities to enhance your skills.
• Competitive health care coverage for you and your family.
• Incentives for performance to reward your hard work.
• A healthy work-life balance to support your well-being.
• An award-winning workplace culture recognized for its excellence.
• A supportive work environment that values diversity and inclusion.
• Opportunities for rapid growth within the company.
• A military and veteran-friendly company that values service.