Technical Support Specialist - Remote

About the Role

We are looking for a Technical Support Specialist - Remote to join our dynamic team. In this role, you will provide exceptional technical support to our clients, ensuring their systems operate smoothly and efficiently. As a Technical Support Specialist - Remote, you will be instrumental in troubleshooting issues, guiding users through complex technical challenges, and enhancing overall customer satisfaction.

What You'll Do

• Provide first-line support for technical issues related to software, hardware, and network systems.
• Assist customers with troubleshooting and resolving issues via phone, email, or chat.
• Document and track customer interactions in our support ticketing system.
• Collaborate with other team members to escalate complex issues and ensure timely resolution.
• Conduct training sessions for users on software and system functionalities.
• Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
• Participate in the deployment and migration of systems and applications.
• Contribute to the development of support documentation and knowledge base articles.

Requirements

• 1-2 years of experience in technical support or a related field.
• Strong understanding of Active Directory, Office 365, and cloud computing.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Proficiency in troubleshooting software and hardware issues.
• Experience with SQL, HTML, and CSS is a plus.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with SaaS applications and remote support tools.
• Problem-solving mindset with a focus on customer satisfaction.

Nice to Have

• Experience with VMware and Azure Virtual Desktop.
• Knowledge of financial planning and budgeting software.
• Previous experience in a customer service role.

What We Offer

• Unlimited vacation policy to promote work-life balance.
• Significant 401k contributions to help you save for the future.
• Opportunities for personal development and career advancement.
• Competitive compensation based on performance and experience.
• Remote work flexibility to suit your lifestyle.