Technical Support Representative - Remote

About the Role

We're seeking a Technical Support Representative - Remote to join our dynamic team. In this role, you will provide exceptional support to our clients, ensuring their technical issues are resolved efficiently and effectively. As a remote technical support representative, you'll play a crucial role in maintaining customer satisfaction and loyalty.

What You'll Do

• Assist customers with technical inquiries and troubleshooting issues related to our software products.
• Utilize tools such as Zendesk, JIRA, and Salesforce to manage and track support tickets.
• Collaborate with the engineering team to escalate and resolve complex technical problems.
• Provide training and guidance to clients on product features and best practices.
• Engage in proactive communication with clients to ensure their needs are met and expectations exceeded.

Requirements

• 1-2 years of experience in a technical support or customer service role.
• Strong problem-solving skills and the ability to troubleshoot software issues.
• Familiarity with cloud-based software and technologies.
• Excellent communication skills, both written and verbal.
• Experience with Microsoft Windows and G Suite.

Nice to Have

• Experience with AWS and SQL.
• Knowledge of BtoB sales and account management.
• Familiarity with product management and project management principles.

What We Offer

• Competitive salary ranging from $50,000 to $70,000 annually.
• Opportunity to work in a remote-first company with a flexible work environment.
• Inclusive and diverse team environment that values your contributions.
• Access to wellness sessions and interactions with leadership for personal and professional growth.
• Engagement in Employee Resource Groups to foster community and support.