Technical Support Analyst - POS/​Retail (Remote)

About the Role

We are seeking a Technical Support Analyst - POS/Retail remote to join our dynamic team. This role offers the opportunity to provide advanced technical support for Point-of-Sale (POS) systems and retail technology across various locations, ensuring operational excellence and security compliance.

What You'll Do

• Provide advanced technical support for all POS and retail systems, ensuring high availability and performance.
• Manage incidents and service requests while deploying system updates and troubleshooting production issues.
• Ensure the stability and security of POS, fuel, and network systems in alignment with company objectives.
• Utilize remote support tools to assist users effectively and efficiently.
• Conduct log analysis and system health monitoring to preemptively address potential issues.
• Collaborate with cross-functional teams to enhance service delivery and support processes.
• Document and track all technical support activities using ServiceNow ticketing and ITSM processes.
• Stay updated with the latest trends and technologies in retail systems and POS support.

Requirements

• Minimum of 5 years of IT experience supporting POS systems or retail technology.
• Proven experience providing remote technical support with excellent verbal and written communication skills.
• At least 2 years of exposure to PCI, PII, and data security standards.
• Experience with POS peripherals, fuel systems, and store infrastructure.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple issues simultaneously in a fast-paced environment.
• Familiarity with Windows operating systems and basic networking troubleshooting.
• Experience with remote support tools such as Bomgar and BigFix deployments.

Nice to Have

• Experience with Microsoft Office Suite (Outlook, Excel, Word).

What We Offer

• Competitive pay rate of $38/hour, translating to an estimated annual salary of $79,200.
• Fully remote work opportunity, allowing for flexible work arrangements.
• Access to a supportive team and resources to enhance your skills.
• Potential for contract extension based on performance and business needs.
• Engagement in a fast-paced and innovative environment.